Last Updated: June 2026
At The Fish & Food Co., we take pride in supplying premium fish products that are carefully sourced, properly stored and delivered with care.
We stand behind the quality of our products and want every customer to have a positive experience. If something isn't right, please contact us as soon as possible and we'll work with you to resolve the matter fairly and promptly.
Due to the perishable nature of our products and food safety regulations, we are unable to accept returns of fish or food products once they have been delivered.
However, we may offer a replacement, store credit or refund where:
All quality-related concerns must be reported within 24 hours of delivery.
To assist with any investigation, customers may be asked to provide photographs of the product, packaging and delivery label.
We are unable to offer refunds, replacements or credits where:
We currently deliver within Johannesburg and selected surrounding areas.
Orders placed and paid for before 12:00pm on business days may qualify for same-day delivery, subject to stock availability and route scheduling.
While every effort is made to meet estimated delivery times, delays may occasionally occur due to traffic, weather conditions or circumstances beyond our control.
Customers are responsible for:
Ownership and responsibility for products pass to the customer once delivery has been completed.
If delivery cannot be completed because:
The Fish & Food Co. reserves the right to charge an additional delivery fee for any re-delivery attempt.
While we strive to maintain accurate stock levels, products may occasionally become unavailable.
Should this occur, we may contact you to arrange:
Fish is a natural product and slight variations in size, shape, colour and weight may occur.
Where approximate weights are provided, reasonable variations may apply.
Product photographs are intended as a guide only and may not represent the exact item received.
Although every effort is made to remove bones where applicable, fish products may contain bones.
Customers should exercise appropriate caution when preparing and consuming fish products.
Products may be packed or handled in facilities that process other food products. Customers with severe allergies are encouraged to contact us prior to ordering.
The Fish & Food Co.'s liability shall be limited to the value of the affected product or order.
We shall not be liable for indirect, consequential or incidental losses arising from the use, storage or consumption of our products.
If you have any questions regarding your order, please contact us:
The Fish & Food Co.
📱 WhatsApp: 083 313 7964
